Field Operations Manager, Student Transit

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Field Operations Manager, Student Transit on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. **This is an in-person position in Phoenix with the expectation that you will be in the field 5 days per week** What You’ll Do: - Ensure operational excellence and an unbelievable customer experience for the students we transport - Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times - Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations - Manage communications with student’s caregivers and the school district - Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise - Respond to driver feedback and live custo...