Front Desk Clerk

Job description

Weekdays & weekends from 7am to 3:30 pm or 3:00 PM to 11:30 PM (schedule is subject to change based on business needs). Must have weekly open availability and available to work either shift. Applications submitted without a resume will not move forward. Role Responsibilities: As a Front Desk Clerk you have the responsibility to give our guests the best hospitality experience they can have by: - Assisting guests efficiently, courteously and professionally at all times. - Maintain a high level of service and hospitality. - Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner. - Post guest charges, collect payments and follow all cash handling procedures as required by Concord. - Handle guest mail and messages with respect to privacy and professionalism. - Be knowledgeable of the hotel brand and various programs (travel programs, special offers). - Be a great communicator to various departments and management on guest comments and concerns. - Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. - Have full knowledge of hotel safety and emergency procedures. Here are some reasons ou...