Senior Manager, Customer Success

Job description

As the Senior Manager of Customer Success, you will lead, mentor, and scale a team of Customer Success Managers (CSMs) dedicated to helping our customers achieve measurable business outcomes. You will be responsible for the overall success of your team's portfolio, driving product adoption, satisfaction, and retention for our high-value customers. You will act as a strategic leader and coach, empowering your team to serve as trusted advisors and ensuring their growth and development. In this role, you will work closely with senior leadership across Product, Sales, and Support to champion the voice of the customer and drive a seamless, high-impact customer experience. You bring a strong track record of building and leading successful teams, strategic planning, and operational excellence in a fast-paced environment. Responsibilities: Team Leadership & Development: Lead, mentor, and develop a high-performing team of Customer Success Managers, fostering a culture of excellence and accountability. Oversee your team's portfolio of strategic accounts, providing guidance on success planning, risk mitigation, and growth strategies. Conduct regular coaching sessions, performance reviews, and...