MST ASM

Job description

Key Responsibilities: - Team Leadership - Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area - Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers - Sets clear and measurable service, and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basis - Connects with the team regularly to understand challenges they are facing and to remove obstacles - Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level - Provides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback - Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns - Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary - Identi...