Installer Service Manager

Job description

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS: Responsible for maximizing installer sales, focusing on market entitlement. Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service. Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses. Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner. Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system. Works with ISS and...