Collections Single Point of Contact (SPOC)-Remote 11AM-8PM EST Shift

Job description

Overview We are seeking to fill the role of Single Point of Contact. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities: - Maintain and manage loans in loss mitigation as part of the SPOC team - Answer inbound calls; return voicemail, handle escalations, and all other requests within 24 hours of receipt • Generate outbound phone calls; when contact is made determine reasons for nonpayment and negotiate payment arrangements • Explain Loss Mitigation and available options • Accept payments/organize repayment plans • Participate in Campaign calls and documentation collection-calling campaigns • Learn the process of FNMA, FHLMC, FHA, VA, GNMA, and private investors • Interact with clients and internal departments to address/resolve open items • Interact with Supervisor and Team Lead to ensure best practices are followed and issues are promptly communicated • Obtain/evaluate information to handle inquiries and complaints promptly and correctly • Maintain client/customer focus at all times by taking ownership of inquiries and proactively following through to resolution • Serve as a point of con...