Customer Service Rep(08785) - 2317 W University Dr

Job description

Job Description We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers. - Respond to customer inquiries via phone, email, and in-person interactions - Address and resolve customer complaints in a timely and professional manner - Process orders, refunds, and exchanges accurately - Maintain up-to-date knowledge of products, services, and company policies - Collaborate with other departments to ensure customer satisfaction - Document customer interactions and update customer records in our system - Identify and escalate complex issues to appropriate team members when necessary - Contribute to a positive team environment and support colleagues as needed Qualifications: - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Proficiency in customer service software and basic computer skills - Ability to multitask and prioritize in a fast-paced environment - Patient and empathetic approach to customer interact...