IT Technical Support Specialist

Job description

Overview SNAP-ON BUSINESS SOLUTIONS: RICHFIELD, OH: Requires a technically trained and self-motivated individual who can provide technical assistance to both our SBS internal associates as well as our external global customers. Must be able to quickly identify, analyze and successfully resolve difficult issues by employing various diagnostic tools. Associate must be able to aptly provide professionally sound software advice as well as resolve computer hardware issues. Assistance will be provided to either internal or external customers via telephone, email, remote access, or in person as required. May provide assistance concerning the use of deskside tools including hardware, software, printing, hardware/software installation, electronic mail, operating systems, network issues, web support, telecom, and general technical troubleshooting. Perform deskside support duties including installation, maintenance, testing, of personal computers, printers, faxes, and other deskside technology oriented infrastructure as assigned. Work with Infrastructure Services global team to resolve complex desktop, network, and www technical problems. Must work independently with minimal supervision. Resp...