Fraud & Claims Operations Manager

Job description

About this role: Wells Fargo is seeking a Fraud & Claims Operations Manager in the Claims Assistance Center Claims team. To Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: - Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations - Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity - Make decisions and resolve issues regarding fraud and claims to meet business objectives - Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service - Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues - Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells...