Technical Manager, Network

Job description

The SRE Connectivity team at Talkdesk is responsible for building, running, and evolving the infrastructure foundation that supports all engineering teams, with an automation-first mindset and a strong focus on availability, reliability, and scalability. As a Technical Manager, you will combine hands-on technical leadership with people and delivery ownership. You will actively contribute to the design, implementation, and operation of the network and SRE stack, while also guiding the team, setting technical direction, and ensuring sustainable execution. At Talkdesk, we follow a “you build it, you own it” philosophy. In this role, you will help reinforce that culture by empowering teams with the right tools, practices, and guardrails, fostering a blameless environment focused on learning and continuous improvement. You will work with a large, distributed, multi-region, multi-cloud infrastructure, using modern technologies at scale. Be responsible for: Technical (hands-on) - Design, build, and maintain the core network infrastructure and related tooling used across Talkdesk - Remain hands-on in the day-to-day work, contributing code, infrastructure changes, and reviews - Drive automa...