KPE Team Leader

Job description

As part of the Service Management organization, the KPE Team Leader leads the KPE / KPPE / CX Support team and ensures that business knowledge is accurate, up to date, and accessible across all contracts and delivery centers. The role also includes dedicating time to hands‑on KPE & KPPE activities. The KPE TL coordinates knowledge updates, ensures the reliability of the Knowledge Base, and protects the defined business scope by identifying risks or discrepancies and alerting Service Management when needed. Working closely with Trainers and Training Managers, the KPE TL ensures that trainings are delivered with fully accurate and validated information. Finally, the KPE TL works with their team to drive a proactive approach to continuous improvement, process optimization, and waste elimination. Core duties and responsibilities: priorities, distribute deliveries and assure follow-up; entities; efficiency, design workarounds if needed; contribute to training module creation; to date; Delivery teams, to assure all training materials are updated according to defined procedures; conformity control takes in consideration all process requirements; - Management of team of specialists includi...