Meters Specialist

Job description

Meter Specialist Department: Meters: Location: Hybrid (In office Tuesday, Wednesday, and Thursday) Wage: $19.40: Overview: Meter Specialists act as the frontline support function of the Billing & Account Management teams as well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps. Responsibilities: - Accept ZenDesk tickets in a First-in-First-out method (FIFO) - Offer cause and effect explanations to clients for concerns that they have - Answer any Invoicing questions or WO status questions from NetSuite - Provide Self-help documentation for Properties to troubleshoot their own issues - Troubleshoot high/low consumption issues - Troubleshoot DC/Repeater issues - Provide DIY install support and documentation - Provide feedback on knowledge documents to improve clarity and speed resolution - Provide feedback on repeating trends that could be automated or escalated to product and technology teams - Following up with Cons...