Customer Care Specialist I - Business

Job description

Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Under general supervision and direction, the Business Care Specialist I serves as a consultative sales and service expert for business customers. This role resolves customer inquiries, escalations, and billing issues while proactively identifying opportunities to upsell, cross-sell, and recommend tailored solutions that align with the customer’s overall business needs.Deliver high-quality support to business customers by resolving inquiries, escalations, and billing issues accurately and efficiently. Key Responsibilities: - Deliver high-quality, end-to-end customer support by resolving inquiries, escalations, and billing issues accurately and efficiently - Act as a trusted advisor , uncovering customer needs through effective discovery and recommending the most appropriate products, services, and solutions - Identify and execute upsell and cro...