Assistant Front Desk Manager - NCED Hotel & Conference Center

Job description

Job Responsibilities: This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. - Maintains a high level of customer service, hospitality, and professionalism. - Assists in daily operations of Front Desk, Concierge, Gift Shop, and Shipping/Receiving. - Supports team members in meeting and exceeding guest expectations. - Reviews and responds to daily Pass-On notes, Checklists, and Night Audit information. - Assists with preparing and distributing weekly Group Summaries. - Participates in weekly team meetings with Supervisors and the Group Rooms Coordinator. - Ensures effective communication between all departments. - Helps resolve guest, client, and staff concerns quickly and professionally. - Assists with reviewing Group Resumes and preparing teams for incoming groups and events. - Supports special billing processes, rate code understanding, and reservation accuracy. - Coordinates with staff to manage Out-of-Order rooms, special requests, room blocks, and guest profiles in OPERA. - Helps prepare staff schedu...