Client Relations Account Executive I - Remote

Job description

Overview Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Client Relations Account Executive I. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Responsibilities: - Maintain a pipeline of client requests• Develop and understand each client’s business rules, type of business, and goals• Research, resolve, and report client problems and inquiries; ensure prompt responses by partnering with internal/external business partners to meet client’s needs• Work closely with Client Relations Account Executive II and III to ensure proper level of support to portfolios is provided• Provide process gaps or portfolio trends to management for tracking and resolution• Ensure all inquiries are documented, process gaps are identified, and escalated issues are presented to the manag...