District Service Quality Manager (COL-D2-Indianapolis)

Job description

SUMMARY: Serves as Subaru of America’s (SOA’s) Service and Quality representative in the SOA Field. Travels to retailers on a regular basis to proactively monitor and investigate the product quality and effectiveness of product improvements. Assists retailers with difficult diagnosis and repairs, provides training support, and assists the retailer in developing the retailer's technical staff. Works in partnership with Zone, District, and SOA personnel including Field Quality Assurance, Techline, and the Customer Advocacy Department (CAD). Must be comfortable with acting as the spokesperson/witness when needed on contested Lemon Law/warranty matters; prior litigation experience is a plus. Market Coverage: Indianapolis, IN area. MAJOR RESPONSIBILITIES: - Leads root cause field investigations to gather needed facts for engineering to resolve significant field technical issues, prepare quality reports, and keep detailed records that comply with Subaru of America (SOA) and government requirements. - Leads Quick Response Activities (QRAs) in cooperation with North American Subaru, Inc. (NASI) to investigate high priority quality concerns. This includes determining what needs to get done...