Customer Experience Office Manager

Job description

Responsive recruiter Benefits: Customer Experience Office Manager – Floor Coverings International (Montgomery County, PA) Location: 1512 W. Main Street, Collegeville, PA 19426 Job Type: Full-Time Benefits: Paid Training, PTO, Paid Holidays, Performance Bonus Opportunities Competitive Pay: $50,000-$55,000 About the Role We are hiring a Customer Experience Office Manager to be the central hub of our growing flooring business. This is a high-ownership role where you will manage customer communication, scheduling, office operations, and marketing support. You will often be the primary in-office team member while the sales team is in the field. This role is ideal for someone who enjoys variety, responsibility, and working independently in a fast-paced environment. - Bonus based on performance - Company parties - Competitive salary - Opportunity for advancement - Paid time off - Training & development What You’ll Do: - Respond to inbound calls and web leads and schedule appointments - Support customers from first contact through installation follow-up - Coordinate installation schedules and product orders - Maintain accurate records in Salesforce - Support marketing efforts including soc...