Patient Services Coordinator

Job description

FLSA Classification: Non-Exempt Department: Patient Services Reports To: Clinical Operations Manager Direct Reports: N/A POSITION SUMMARY: The Patient Services Coordinator (PSC) is directly responsible for ensuring that patient visits are scheduled accurately and to maintain communication with field staff and team to maintain proper care coordination and continuity of care. As the Patient Services Coordinator, you will also assist with day-to-day office and staff management as directed by the Clinical Operations Manager. RESPONSIBILITIES: ◦ Performs daily review of weekly and weekend clinician schedule ◦ Works alongside the Clinical Director and Clinical Care Manager to ensure productivity is being met by clinicians ◦ Schedules Admission, Recertification, and Resumption visits ◦ Reschedules declined or missed visits (if appropriate) ◦ Ensures adequate staffing coverage for vacation, sick leave, holidays, etc. ◦ Ensures patient details and routes are tracked accurately and maintained daily. COMPETENCIES: - Manages schedules for all assigned patients; edits schedule timely when patient visits must be reassigned. - Answers calls and questions regarding patient and clinician schedules...