Service Advisor

Job description

You will make an impact in the following ways: - Assisting service department achieve KPI's - Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone) - Interview customers, take all details and open jobs. - Coordinate and assist workshop scheduling of jobs - Document customer inquiry information within appropriate Cummins systems - Quote repair using the Cummins Operating System. - Closing out jobs for month end. - Processing labor into SRT and warranty guidelines - Resolve non-routine customer issues through understanding Cummins processes, systems and practices - Invoicing & cash sales - Submit all types of Warranty Claims, including Goodwill. - Determining applicable coverages, account availability and payment terms - Escalate complex issues, providing documentation through process - Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient - Ad hoc participation in projects and pilot programs as they come up To be successful in this role you will need the following: The ideal candidate has a good understanding of both the Quickserve process and experience with Warrant...