Front Office Assistant

Job description

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants . We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound. Responsibilities: Manage the customer journey Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout. Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone. Drive customer appointments to support store performance by making outbound calls to potential and existing customers. Support store administration and operations: Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins. Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data. Contribute to the retail sales process Partner with the Hearing...