Telecommunicator (911 Call-Taker) - Department of Emergency Services

Job description

Great Pay ($24.60/Hour) + Benefits: Overtime, Health, Dental and Vision, Flexible Spending, Short Term Disability, Long Term Disability, Life insurance, Vacation, Sick, Personal Days, 14 Paid Holidays, Retirement Plan, 457(b), Sign-On Bonus ($7,500) payable in 3 equal installments. POSITION SUMMARY: The telecommunicator receives 911- and 10-digit calls from the public and accurately assigns their request(s) for police, fire, emergency medical, or other allied public safety resources to the appropriate dispatcher or agency. Additionally, the telecommunicator completes administrative work related to the job functions. This position is defined as an essential position serving the mission-critical functions of the department. POSITION RESPONSIBILITIES: Essential Functions - Receives and properly processes 10-digit non-emergency calls within quality assurance guidelines established for time, professionalism, and protocol. - Receives and properly processes 911- and 10-digit emergency calls within quality assurance guidelines established for time and professionalism. - Utilizes appropriate interview techniques to engage callers and extract necessary information based on call type. - Utili...