Engineer, Technical Support

Job description

Job Summary The Technical Support Engineer is responsible for providing troubleshooting, training and tech support for direct hospital accounts, distributors, OEM, and internal customers. Duties & Responsibilities: Minimum & Preferred Qualifications and Experience - Help drive Masimo’s strategic and quality objectives by providing Technical Service support on Masimo’s products. - Support/troubleshoot system problems including configuring and coordinating with Masimo, vendors or hospital staff on the support of all component items. - Document all complaints and failures per the Masimo Quality System. - Responsible for 1st and 2nd level Technical Services support of the Company's network-based central monitoring and paging systems using LAN/WAN, WLAN and VLAN topologies in various hospital environments. - Provide 1st and 2nd level technical support and training. - Receive and respond to telephone calls and emails from end users. - Initiate repair/replacement of failed and/or defective products. - Serve as customer advocate for all matters involving Service. - Provide technical consulting to sales team. - Follow up on Technical Bulletins for Masimo products. - Identify potential Custo...