Call Center Representative - Spanish Speaking

Job description

Job DetailsJob Location: Columbus, OH 43224Position Type: Full TimeSalary Range: $20.00 HourlySummary: This position supports the Organization in the following manner: Answers phones in pleasant and professional manner and timely fashion and deals with patients’ needs expeditiously. Provides highest level of patient/customer service, directions, information, and overall assistance to patients allowing them to navigate all HOFHC services and locations. Updates patient information, advises patient to bring current picture I.D, update financial information, update sliding scale status, update insurance information, and advice patients of balance due. Gather and evaluate confidential patient information, including insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance Verify all front desk documents are current and up-to-date, and documents in quick note any missing information. Verify if current patient or new patient. Establish the center closest to the patient and the reason for the requested appointment. Responsible to remind patient to bring all medications and glucose, blood pressure monitor logs to appointm...