Associate Client Service Manager - Employee Benefits

Job description

The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client presentations and deliverables, carrier implementations, compliance and new client onboarding to promote further growth and retention in a manner that is consistent with the Hylant Core Values. This is a hybrid position with opportunity to work in office as well as at home and is preferred to be based out of Columbus, OH. Are You A Match? The Client Service Manager is driven by prompt, accurate and thoughtful service to clients by consistently responding to inquiries within 24 hours of receipt. With 3+ years’ experience in Employee benefits (Mid-Large Group Market), they will need a Life and Health insurance license in good standing. In This Role You Will Execute On: - Technically competent in Employee Benefits (Mid-Large Group Market). - Understanding and adoption of Hylant Tools & Processes. - Retention Goals: 95%. - Drive compliance with Client Engagement Strategy and adherence to Written Service Timeline (WSTL). - Prepare open enrollment materials. Coordinate online enrollment systems with Analyst...