Director of Operations and Service Standards

Job description

Denver Zoo Conservation Alliance (DZCA) is a leader in animal care, wildlife conservation, and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations. DZCA honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect, and by embracing our Core Values of: Welcoming, United, Curious, Courageous and Transformative in all that we do. The Director of Operations and Service Standards leads the strategic direction, development, and execution of all guest-facing operations and service standards that ensure every visit is smooth, welcoming, safe, and memorable. This role is responsible for shaping how operational excellence supports both guest experience and earned revenue across the zoo campus. The Director oversees core operational systems, including service standards, parking operations, guest flow and queue management, attractions and experiences, and seasonal and weather-responsive operating plans. Through strong leadership and cross-functional collaboration, this position ensures DZCA deliv...