Service Design Vice President

Job description

Lead service design initiatives that shape end-to-end customer experiences and propel innovation at a leading financial institution. As a Service Design Vice President in JPMorganChase Wealth Management , you will shape end-to-end customer experiences by applying service design principles and systems thinking. You will spearhead strategically important initiatives and collaborate across teams to develop innovative solutions aligned to business objectives and improved customer satisfaction. Your strategic thinking and storytelling will guide cross-functional teams to deliver exceptional service experiences. Job responsibilities: Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences Create experience maps and service prototypes to illustra...