Field Service Technician V

Job description

About the Role Provides operational, maintenance and networking support for customers through extensive product and customer knowledge. Works closely with Service Managers, Product Support and other Technicians to provide high-level technical support with seamless technical expertise of Canon USA supported products in accordance with the current Service and Parts Standards working in a 24x7 environment. Act as the Manager in their absence and as product expert for the district or region. Your Impact: About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. - Bachelor's Degree in Electronics or equivalent training in Military/Trade School/Industry (CM). - 6 or more years of related experience. - Demonstrated technical proficiency within the imaging industry. - Demonstrated expert in the technical support of Canon products including toner and ink jet based black and white/color products. - Ability to phone assist less experienced technicians as a point of escalation as required. - May require some travel (valid d...