Dealer Services Collections Representative

Job description

Responsible for monitoring loan accounts, collecting payments on past due bills, monitoring insurance total loss claims, and other customer services requests as needed. Essential Responsibilities: - Monitor daily past due account reports/queues - Collect payments on past due bills - Work with insurance companies on new/existing Total Loss claims - Locate customers using credit bureau and/or loan file information - Skip Tracing - Ensure all customer information is correct - Update customer information upon request - Handle customer services related questions - Follow federal and state laws dealing with debt collection - Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), Civil Service Relief Act (SCRA) - Other duties as assigned. Minimum Required Skills & Competencies: - Excellent organization skills - Excellent communication skills and the ability to interact professionally - Skilled in negotiation - Problem solving skills Desired Skills & Competencies: - Previous Collections Experience in the automobile/banking industry Physical Requirements: - Express or exchange ideas by means of the sp...