Customer Service Representative

Job description

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: - Ensure every customer experience is top notch in quality - Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues - Take an active role in selling Graybar goods and services on inbound calls - Provide support on product selection and application - Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims Skills & Requirements: Shift and Hours: Monday - Friday; 8:00am - 5:00pm Compensation Details: The expected starting rate of pay for this position is $21.00 per hour, depending on experience. - Strong communication skills - Ability to handle a variety of customer situations with enthusiasm and tact - Some retail or counter sales experience preferred - High School education - 2 year or 4 y...