Service Desk Analyst I

Job description

Service Desk Analyst I Company Overview: At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to - making net zero a reality. Role Overview: As an IT Service Desk Analyst I, you will support activities within the service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support, conference room equipment and inventory management, and first-level support for networking, cloud, applications, and troubleshooting other IT services as necessary. Key Responsibilities: - Excellent verbal communication skills with the ability to communicate effectively with both technical and non-technical team members. - Accurately record, update, an...