Patient Liaison

Job description

Description Position Summary: Patient Liaisons have many responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; initiating verification of patient insurance benefits; communicating the patient’s financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools. Essential Functions and Job Responsibilities: - Be knowledgeable of and responsible for the current AdaptHealth policies and procedures that apply to this position. - Represent AdaptHealth in a professional manner in face-to-face contact with patients, referral sources, and hospital personnel. - Responsible for maintaining and increasing revenue from hospital/facility orders. - Develop and maintain a working knowledge of home equipment, insurance guidelines, eligibility, and reimbursement for patients - Responsible for fulfilling equipment orders and assuring that equipment is clean, in proper working order and quantities are correc...