Service Support Specialist I

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions: Office Job Description: As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The Service Support Specialist I provides high-quality technical support to current and prospective customers in a timely and professional manner. This role is responsible for supporting case resolution, troubleshooting technical issues, and collaborating cross-functionally to ensure high levels of customer satisfaction. As part of the Technical Services team at Thermo Fisher Scientific, you will play a critical, customer-facing role by diagnosing and resolving technical issues, supporting continuous improvement initiatives, and partnering closel...