Automation & Innovation Manager

Job description

Job Title: Automation & Innovation Manager Contract Type: Permanent: Location: Alderley Park or Edinburgh Waverley Gate Working style: Hybrid 50% home/office based Closing date: 1st June 2026: We’re looking for an Automation & Innovation Manager to play a key leadership role in transforming how our Customer Operations function works. Sitting within our Automation Centre of Excellence, this role is all about identifying, prioritising and delivering intelligent automation and digital solutions that improve service, reduce cost and build a future‑ready operation. You’ll lead and develop a team of automation specialists, own a healthy pipeline of high‑value automation opportunities, and oversee the end‑to‑end delivery of initiatives across the automation lifecycle. This is a high‑profile role with regular exposure to senior leaders across the Chief Operating Office, ideal for someone who combines strong people leadership, programme management experience and a genuine passion for automation, digital innovation and continuous improvement. About the role: - Lead and develop a team of Automation & Innovation colleagues, creating a strong culture of delivery, quality and continuous improvem...