Service Technical Support Engineer, Thermal Management

Job description

What kind of work will you be doing? Manages all the operational aspects related to the technical support to the EMEA Service network for Market Units and Distributors/Service Partners, providing technical support to Field Engineers both remotely and in field. Analyses warranty cases technically and justify acceptance/refusal. Prepares and distribute Service technical documentation. As Tech Support Engineer will support the new Products during their introduction in the market being the point of contact between internal Service and Engineering Teams to guarantee the most efficient Customer cases resolution, the collection from the field of all the info needed for a continuous Product improvement cycle Key Duties: - Comply in Office, Factory and sites with Safety Regulations and Vertiv EHS requirements - Collect, manage and follow technical requests from various partners, providing advice and support according to available technical literature (Product Documents, User and Service manuals, electrical, refrigerant and hydraulic diagrams) and available SW tools. - Organize and manage site visits according to the field needs when required from the technical/commercial severity/importance...