Customer Service Administrator (FTC)

Job description

Purpose of the role: The Customer Service Representative (CSR) serves as the key interface with customers, supporting all aspects of the order and demand process. Working collaboratively in a team environment and in partnership with Field Sales Representatives, the CSR will demonstrate excellent external and internal customer focus to ensure customer satisfaction and support company objectives. You will be highly motivated, with a passion for Customer Service and will support our continued drive towards excellence in service. This is a great opportunity to work for a rapidly growing company and we are seeking someone who is eager to learn and thrive in a fast-paced environment. Please note this is a Fixed term contract role for 6 months. Key Outcomes: Process a large volume of urgent Hospital demand orders in an error free manner under rapid turnaround constraints. Coordinate medical device product delivery into hospital sites and ensure that all customers’ requirements are met. Process Sales and stocking orders in a timely, error free manner. Proactively respond and manage customer calls/queries in a professional manner. Provide support to the Sales Team and other members of the o...