Technical Support Engineer

Job description

What you can expect While on Zoom’s Tier 2 Technical Support team, you’ll provide elevated technical support and assistance to Zoom’s commercial and consumer customers. As a Zoom Technical Support Engineer, you’ll ensure our customers' success with Zoom products and services, and deliver happiness to every customer engagement. About the Team: We provide our customers with technical guidance and resources to successfully utilize our solutions and effectively manage internal processes and procedures. While actively collaborating with other internal teams and departments, and quickly adapt to changes with our rapidly growing product suite. Responsibilities: Taking ownership and resolving inbound support cases and phone calls within our Tier 2 Support technology domains. Contributing to organizational success by meeting individual goals and metrics. Communicating promptly and consistently with customers, prioritizing urgent requests, including timely follow-ups with customers, team members, and engineers. Maintaining proficiency with Zoom products, features, troubleshooting tools, and best practices. Being flexible and available for after-hours or on-call support when needed. Creating...