Support Engineer / Project Manager

Job description

A successful Support Engineer / Project Manager demonstrates strong troubleshooting skills across software, hardware, cloud, and network technologies while also taking ownership of technical project coordination from planning through completion. This role serves as both an advanced support resource and a project lead, handling escalated technical issues while managing timelines, client communication, scheduling, and coordination across multiple concurrent projects. Candidates should have proven experience working in a fast-paced IT support environment and the ability to balance hands-on technical work with organization, communication, and follow-through. This individual should be comfortable serving as a point of contact for users, clients, vendors, and internal team members, ensuring both support issues and project deliverables are completed professionally, accurately, and on time. Requirements: BASIC QUALIFICATIONS: - Bachelor’s degree in computer science, Information Technology, or related discipline or more than 3+ years of related experience. - 3+ years of desktop support experience, including hardware and software troubleshooting. - 2+ years supporting Microsoft 365 administr...