Wheels Captain (Valet)

Job description

AUTHENTICALLY YOU: Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. CURATING ORIGINALITY TAKES TALENT: We’re looking for an energetic and service-driven Wheels Captain (Valet Supervisor) to lead our valet team and create unforgettable first and last impressions for our guests. As part of our Rooms division, you will oversee daily valet operations, ensuring seamless guest arrivals and departures while upholding the bold, luxury service standards W Sydney is known for. This is a hands-on leadership role ideal for someone who thrives in a fast-paced, guest-focused environment and loves leading a team to deliver exceptional experiences. - Create warm, engaging, and memorable arrival and departure experiences - Personally handle VIP guests, special requests, and service recovery - Set the tone for outstanding guest interaction and satisfaction - Oversee traffic flow, vehicle handling, and efficient parking operations - Monitor vehicle retrieval times and continuously improve performance - Supervise, mentor, and mo...