Referral Specialist

Job description

Overview The Referral Specialist serves all of the clinical staff and must navigate and negotiate successful tracking and coordination of referrals; it requires highly technical clerical tasks, specific to an area of work. The work includes responsibility for the preparation of specialized departmental documents; significant interpersonal staff and public contact, appropriate and professional conduct, independent judgment, discretion and personal initiative; and use of Electronic Health Record (EHR) systems. Responsibilities: Referrals: - Track and enter all referral requests in EHR System on a daily basis - Prioritize Urgent referrals and follow entire process through to confirmed scheduled appointment - Communicate and coordinate referral requests with outside specialists - Re-refer/re-schedule patients if they do not make their original referred appointment - Request authorizations from patient’s insurance companies required by specialists - Request authorization extensions or adjustments as requested by specialists - Provide contact information to patients asking for specific details about their appointments - Answer, respond and document phone calls, request and questions from...