PIM Agent with English & German

Job description

Your Role The Provider Invoice Management Team ensures the accurate and timely payment of service provider invoices and the rebilling of related costs to our Business Partners in the Roadside Assistance, Medical Assistance, Health, and Travel Health sectors. As a Provider Invoice Management Agent, your role is to ensure that provider and business unit invoices are processed correctly and on time, and that all related costs are rebilled accurately to clients. Your Responsibilities: - Process payments of service provider invoices in ACM. - Process payments of invoices for Business Units and Operating Entities (OEs) in ACM. - Verify outgoing payments in GRP. - Approve provider self-invoices. - Rebill costs accurately to Business Partners. - Clarify special cases in collaboration with the Accounting and Partner Network teams. - Process requests received from providers via the shared mailbox. - Communicate professionally with providers via email and/or telephone. - Handle and resolve provider complaints with empathy and efficiency. - Perform any other job-related duties assigned by your superior, in line with the scope and objectives of the role. - Work effectively in an environment sha...