Manager, Collections

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary: This position oversees the centralized collections process for US and Canada businesses with team, dunning notices, automatic dialers and heavy branch interaction. Key Performance Indicators: Days Sales Outstanding (DSO): Positive Customer experience during dunning process Increased productivity and cost savings: Principal Duties and Responsibilities: Recommend and oversee development of action plans to address collection issues Design and lead implementation of processes and other improvement measures for Collections operations Establish and implement new solutions based on detailed analysis and valida...