Project Analyst
HomeServe · Norwalk, Connecticut, US
Position Overview: A Business Project Analyst specializing in Triage and Root Cause Management serves as a critical problem-solving partner to business leads...
Job description
Position Overview: A Business Project Analyst specializing in Triage and Root Cause Management serves as a critical problem-solving partner to business leads, reporting to the Sr. Director of Business Architecture. This role captures and prioritizes business-driven issues, facilitates structured root cause analysis, and ensures corrective actions are owned, tracked, and resolved. Responsibilities: - Partner with business leads to capture, categorize, and prioritize operational issues and change requests across active initiatives - Own the end-to-end triage process — assessing business impact, urgency, and strategic alignment to route issues to the right owners - Facilitate structured Root Cause Analysis (RCA) sessions — 5 Whys, Fishbone/Ishikawa, Fault Tree Analysis, and PDCA - Develop corrective action plans (CAPs) with business-owned accountability, clear timelines, and measurable success criteria - Produce business-facing status reports and triage summaries for leadership review and decision-making - Escalate unresolved or high-impact issues to the VP of Project Governance with recommended resolution paths Essential Functions: Essential Job Function % of Time on Function...