Customer Support Specialist

Job description

Deine Aufgaben: - First point of contact for all national and international customer inquiries - Training and onboarding of private customers in the use of our products - Supporting customers in carrying out battery tests - Working with the AVILOO testing platform - Actively contributing to the design and optimization of efficient customer support processes - Customer support and collaboration on international projects - Contributing ideas and playing a key role in the company’s success - A high level of creative freedom in a company that aims to multiply its revenue over the coming years - A workplace with a true start-up mentality, flat hierarchies, and fast decision-making - Use of state-of-the-art tools and artificial intelligence to drive continuous optimization Dein Profil: - Interest in electric vehicles - Enjoyment of communicating with customers - Commercial or technical secondary education (A-levels); basic technical understanding is an advantage - Very good written and spoken English (a second foreign language is a plus) - A calm, professional, and friendly manner - Enjoy working in a team with a wide range of tasks - Confident communication skills and a solution-oriente...