Product Support Specialist with Legal Tracker

Job description

Thomson Reuters is seeking a Product Support Specialist to join our Legal Tracker team in Gdansk, Poland. In this role, you will deliver high-quality product support to customers using Thomson Reuters Legal Tracker - a leading platform for e-billing, matter management, and legal performance analytics within the corporate legal industry. This position will primarily support customers across the EMEA region. As a Product Support Specialist , you will play a key role in delivering an exceptional customer experience by providing product support and training to Legal Tracker users. You will work as part of a team of legal and technical professionals committed to helping corporate legal departments and law firms maximize the value of the platform. We are looking for a customer-focused professional with strong problem-solving skills, sound judgment, and a commitment to service excellence. About the Role: As a Product Support Specialist , you will: - Provide high-quality product support to users, primarily via phone and email, including support for complex issues and product functionality - Deliver user training sessions to support effective onboarding and product adoption - Investigate, t...