Product Support Manager, YouTube Hijacking

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in technical project management or a customer-facing role. Preferred qualifications: - Experience with the YouTube platform and helping creators. - Experience working with product and engineering teams to provide user feedback and influence product roadmaps. - Experience with analytics to inform strategy development and implementation. - Experience with project management and leading cross-functional projects. - Experience taking initiative to drive continuous progress and manage projects. - Excellent written and verbal communication skills. About the job: YouTube's user base is growing and changing, presenting unique issues and opportunities to support over a billion monthly users globally. Changing, dynamic, and proactive, the YouTube Creator Success team provides seamless, brilliant support to our content creators around the world. Our goal is to ensure millions of creators and partners have easy access to comprehensive support when and where they need it—a mission we are increasingly scaling through our AI agent—and to allow our creators’ voices to help shape product solution...