Manager, People Services
Digital Realty · London, England, GB
Your role - Act as a Tier 2 escalation point for complex HR inquiries from employees, managers, and Tier 1 support related to HR policies, procedures, and sy...
Job description
Your role: - Act as a Tier 2 escalation point for complex HR inquiries from employees, managers, and Tier 1 support related to HR policies, procedures, and systems in UK&I - Support end-to-end resolution of HR cases involving regional nuances in employee life cycle activities, including educating Tier 1 generalists and analyzing case data to identify opportunities for improvement. - Partner closely with Regional HR Business Partners, Centers of Excellence (CoEs), and Legal to ensure consistent application of company policies and local labor law. - Analyze subregional ongoing and emerging needs and work to integrate requirements and identify solutions in the context of continuous improvement (e.g., creating new processes or integrating requirements into existing global frameworks). - Take part in or lead the end-to-end projects aimed at optimization of HR services delivery through automation, self-service enablement and system improvements - Reviewing and redesigning HR processes to eliminate inefficiencies, drive global consistency and simplification - Support HR process improvements and standardization initiatives in collaboration with global and regional HR teams. - Interpret and...