Manager, Voice of Customer Programs

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: This role leads American Airlines’ enterprise-wide Voice of Customer strategy by managing and optimizing the Qualtrics listening and analytics platform across all major feedback channels. It partners closely with IT, Customer Analytics, Digital, Reservations, Customer Relations, and Qualtrics teams to ensure customer feedback is actionable, reliable, and aligned with business priorities. The work directly shapes how the company understands customer sentiment and influences decisions that impact millions of travelers. What you'll do: As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced....