*International Service Specialist

Job description

Zurich (Chicago, IL) seeks an International Service Specialist to consult with Account Teams and manage end to end International Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience. Specific duties include: managing the International Program servicing end to end and being the point of contact for customer onboarding of assigned accounts; assisting in matters related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement; handling specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions; providing input into the development of customer specific, value added services for existing and new customers of moderately complex accounts; acting as an account representative by responding to customers service issues and coordinating with the appropriate business partner for resolution; documenting the service proposition inc...