Inside Sales Representative

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution. Promotes and utilizes E-Commerce technologies. What you will do: Answers customer questions, investigates and corrects errors to solve customer problems. Manages customer orders (both stock and nonstock) manually, or via EDI, 3rd party ordering systems, or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders. Arranges exception deliveries in collaboration with the Transportation department, UPS, and/or 3rd party delivery services. Participates in the training of new Chain Accounts Representatives and attends ongoing training sessions. Establishes rapport and working re...