IT Support Technician

Job description

- Responsible for maintaining all PC Systems, peripheral devices and associated infrastructure used by First Community Services and supported organizations. - Responsible for life-cycle management of the desktop and branch infrastructure ensuring adequate inventories and service levels are maintained. - Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction. - Effectively translate user requests, business needs and technical specifications into formal written documentation. - Provide second level support for all hardware and software escalations from the helpdesk. - Responsible for hardware procurement; including placing orders though purchasing tools for PCs and hardware peripherals and management inventory of those items. - Conduct independent research on computer products (trends in technology) in support of PC procurement and development efforts. Evaluate cost benefit analysis of products and recommend hardware and installation products for purchase. - Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors. - Use discretionary judgment in...